How To Find Patient Transportation Services

Scenario: You have a doctor’s appointment but no way to get there. You’ve asked your friends, you’ve asked your family, but no one is available. This appointment is really important! What do you do? You look for medical transportation.


At Patients Rising Concierge, we hear about patient transportation issues often. That’s because the options available to patients are poorly understood. Some folks may have heard of it but don’t know where or how to find it.

Important Terms

Emergency medical transportation – ambulance services for emergency medical conditions.

Non-emergency medical transportation (NEMT) – transport for people who need assistance getting to and from medical appointments.

Here are several ways to find medical transportation

Medicare Part B / Medicare Advantage

Medicare Part A and B generally do not cover non-emergency medical transportation, but some Medicare Advantage programs might. These plans may cover non-emergent transportation if your medical condition could worsen during transport. A doctor would need to provide a written order.

Medicaid’s Non-Emergency Medical Transportation

The Centers for Medicare and Medicaid Services has links and a fact sheet to help navigate non-emergent transportation. If you qualify for Medicaid, you can contact your local social services office to help arrange that as well. Here is more information from info and fact sheets from

Other health insurance plans

If you have insurance through companies such as BlueCross BlueShield or MVP, or a Marketplace plan or Employer Sponsored Plan, you can search through their website or patient portal for “patient transportation”, “non-emergency medical transportation”. You can also contact your plan representatives to ask directly.

Municipal Options

New York City’s Access-A-Ride costs the same as a bus or train fare

Cities and States will sometimes have transportation options for patients. For example, New York City has the Access-A-Ride service which they make available for “eligible customers with disabilities or health conditions that prevent them from using the public buses and subways for some or all of their trips.” In New York City’s case the fee is the same as it is for a bus or train.

You can search to see if your municipality has an ambulette or patient transport option either by

  • using the Patients Rising Concierge tool (see below), or
  • searching terms like “disability transportation + [your city]”

Private Transportation Options

If you’re in a more populated area, companies such as Uber and Lyft have services to provide transportation to and from appointments.

Your doctor’s office may also have some information on low cost/free transportation to appointments. The office staff could be able to provide some information; you just have to ask!

Depending on the needs of the patient, these websites can provide some information on different types of transportation options:

How to use Patients Rising Concierge

Our Patients Rising Concierge site has a great search function to find what’s available in your area. Here’s how to use it:using Concierge


Samantha Smith is an advocate, health & wellness coach, and the President of G-PACT, a nonprofit patient support Samantha H Smithgroup for gastroparesis. She lives with a handful of chronic illnesses while working to help others with theirs. Advocating has become part of her passion and purpose in life. She lives in upstate New York, where she enjoys running in the warmer weather and complains when she has to run in the cold. She’s organized fundraisers, lobbied congress, spoken at conferences, and been a part of many awareness campaigns for chronic illnesses. 

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